1. Who We Are

Creative Nature is an Irish company specialising in biophilic design, living walls, and bespoke moss installations.

Registered Office:

Creative Nature Ltd
Ireland

If you have any questions about how we handle your personal data, please contact us:

• By email: info@creativenature.ie
  
• By post: Mark all correspondence for the attention of the Data Protection Officer
  

2. Our Commitment to Your Privacy

Your privacy matters to us. This Privacy Policy explains how Creative Nature collects, uses, stores, and protects your personal information.

We comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Data Protection Act 2018 (Ireland).

“Personal information” means any data that can directly or indirectly identify you, such as your name, address, email, or payment details.

3. Information We Collect

We collect personal information when you:

• Browse or interact with our website
  
• Create an account or update your details
  
• Place, amend, or cancel an order
  
• Subscribe to our newsletter or marketing communications
  
• Enter a competition, promotion, or event
  
• Contact us by email, phone, or social media
  

This information may include:

• Full name
  
• Billing and delivery address
  
• Email address and phone number
  
• Order and payment details (securely processed)
  
• Purchase history
  
• Communication records
  
• Technical data (e.g. IP address, browser type, operating system)
  
• Cookie information (see Section 11 below)
  

If you provide information about another person (for example, for delivery), please ensure you have their consent.

4. How We Use Your Information

We use your personal data only where it is lawful and necessary to:

• Process orders and payments – including delivery and refunds.
  
• Provide customer support – identifying your order and assisting with queries.
  
• Improve our services – analysing trends to enhance our website and product offering.
  
• Prevent fraud and misuse – maintaining site and transaction security.
  
• Send marketing communications – with your consent, we may contact you about products, offers, or updates.
  
• Conduct market research – asking for feedback or reviews to improve customer experience.
  

We never sell or rent your personal information to third parties.

5. How Long We Keep Your Data

We retain personal information only as long as necessary for business or legal reasons:

• Customer and order data are kept for as long as required by Irish tax and accounting regulations.
  
• Mailing list subscriptions remain active until you unsubscribe.
  
• Customer service correspondence may be retained as needed to resolve disputes or legal claims.
  

When your data is no longer needed, it will be securely deleted or anonymised.

6. Your Consent

When you provide personal information (for example, to place an order or subscribe to emails), you consent to its collection and use for that purpose.

You can withdraw your consent at any time by:

• Clicking the unsubscribe link in our emails
  
• Emailing us at info@creativenature.ie
  
• Writing to us at the address provided above.
  

Please note that certain financial records must be retained as required by law.

7. Marketing Preferences

If you subscribe to our newsletter or marketing list, we may contact you by email or text with updates about our products, services, or events.

Some messages may be tailored based on your previous interactions with us.

You can unsubscribe or change your preferences at any time via the link in our emails or by contacting us directly.

Even if you unsubscribe, we may still contact you about essential service messages such as order updates or delivery notifications.

8. Sharing Your Information

We may share your data only with trusted partners where necessary to:

• Deliver your order (e.g. courier or logistics providers)
  
• Process your payment through secure gateways
  
• Provide marketing or web analytics services (with your consent)
  

All partners are required to comply with EU GDPR standards and use your data only for the specific purpose agreed.

We may also disclose personal information if required by law or to protect our legal rights.

9. Payments and Security

Payments on our website are processed securely using encrypted third-party payment providers.

Creative Nature does not store or have access to your full card details.

Our website uses SSL encryption and meets PCI-DSS Level 1 compliance standards.

10. Third-Party Services

Some of our trusted service providers (such as couriers, analytics tools, or marketing platforms) may process limited data on our behalf.

Where such providers operate outside the European Economic Area (EEA), we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data to EU standards.

11. Cookies

Cookies are small text files stored on your device to help us provide a better browsing experience.

We use cookies to:

• Remember your login details and preferences
  
• Analyse website traffic and performance
  
• Personalise your shopping experience
  

You can manage or delete cookies at any time through your browser settings.

Please note that disabling cookies may limit certain website features.

For more information, please see our Cookie Policy.

12. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from children.

13. Data Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, alteration, or disclosure.

Only authorised employees and partners with a legitimate business purpose can access your information. All are bound by confidentiality agreements.

14. Your Rights

Under the EU GDPR and Data Protection Act 2018 (Ireland), you have the right to:

• Access the personal data we hold about you
  
• Request correction of inaccurate information
  
• Request deletion of your data (where legally permissible)
  
• Restrict or object to processing
  
• Withdraw consent at any time
  
• Data portability (receive your data in a commonly used format)
  
• Lodge a complaint with the Data Protection Commission (DPC)
  

If you wish to exercise any of these rights, please contact us at the details below.

15. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business or legal obligations. Any updates will be posted on this page with the revised date above.

We encourage you to review this policy periodically.

16. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us.