frequently asked questions
Can I customise the size or style to fit my space?
Yes! We specialise in bespoke, made-to-order designs. Whether it’s a full feature wall or a small accent piece, we can tailor colours, textures, and shapes. Custom commissions often become statement pieces that add real value to your space.
Do your moss walls or moss art require maintenance?
Not at all — our preserved moss stays vibrant year-round without watering or sunlight. Many customers choose to pair their moss art with LED backlighting or protective framing upgrades to enhance depth and longevity
Are the frames eco-friendly?
Absolutely. Our frames are crafted from recycled plastic eco-bricks, making them lightweight, durable, and sustainable. You can also upgrade to premium frame finishes for an elevated look.
Does moss art help with soundproofing?
Yes — preserved moss naturally absorbs sound, helping soften echoes and improve acoustics. For media rooms, offices, or open-plan spaces, many
Can moss art be installed in dark rooms?
Definitely. Because it needs no light, moss art thrives where other plants can’t. This makes it perfect for halls, bathrooms, entertainment rooms, and windowless spaces. Consider pairing with accent lighting for added impact.
How long does the Moss art live?
For 10 + years, in the correct conditions.
How long does preserved moss last?
With proper indoor conditions, our moss art can last 8–10+ years.
Do you offer installation services?
Yes. We offer professional installation across Ireland for both homes and commercial spaces. Many clients opt for full installation to ensure perfect fit, finish, and long-term stability.
Can I order gift cards?
Yes — Creative Nature gift cards are a popular choice for housewarmings, weddings, and corporate gifting. Ideal when you want to give something beautiful but let the recipient choose their perfect piece.
Do you offer business or commercial packages?
Yes — we work with bars, offices, salons, cafés, and hospitality venues. Larger commercial orders often qualify for custom design consultations.
How long does it take for home delivery?
The standard delivery service guarantees a delivery time of between 24-48 hrs (for in stock items).
What courier do you use for deliveries?
We use UPS and JMC to send most of our Irish orders.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including your junk as it will come from a noreply email address. To ensure emails reach you, add the domain creativenature.ie to your safe senders list.
Can I collect from a local store?
Yes, collection is free from our Dublin pick-up location. Between 10am and 5pm Monday to Friday. Provided items are in stock.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.